Use our Fit Guide to determine your correct hat size.
We process and ship out all orders within 1 - 2 business days from New York. You will receive an email with tracking information once your order has shipped.
We accept unworn items purchased from our website within 30 days from the date of purchase. Items must be returned in the original condition.
Please send all return items to:
Tio y Tia
35 Noble Street
Brooklyn, NY 11222
We recommend insuring your shipment. We are not responsible for lost or damaged packages. Be sure to package returns in the original packaging. Items damaged from improper packaging will not be accepted. Once your package has been received, you will receive a notification email that you refund has been processed to the original form of payment. Any shipping charges applied to the order will not be refunded.
TIO y TIA ships worldwide. We offer free ground shipping on all U.S. orders over $50 and $4.95 flat fee shipping for all other orders. For international, we offer $35 flat fee shipping on all international orders and $85 flat free shipping for express international shipping.
Please note, international customers are responsible for all duty and taxes associated with the importation of the merchandise. At this time, we do not ship to Military/APO/FPO addresses.
They are all designed with travel in mind and to perfectly complement a vacation wardrobe. The easiest hats to transport are our packable hats.
The GAMBLER, NEADA, and MARI. On our Shop page, you can click the filter "Packable" to see all.
At this time, we are not able to accommodate custom hat orders.
Our hats are all handmade in America by the oldest hat maker. Our wool is scoured ethically in Texas, and our straw is woven in Ecuador and Oaxaca.
Your hat may stretch over time, but it's best to go with what size fits comfortably upon first wear.
Store your hat flat and avoid pinching the crown to maintain your hat’s shape. Use the brim to take your hat on and off. Use a soft brush or lint roller to clean.